Service / repair

We offer service and repair work to you directly from our plant in Kiel, Germany. You can simply bring or send your Scuddy to us. Please contact us!


We are also happy to help you personally with product consulting and other questions about Scuddy. You can reach us by telephone or by email or visit us at our plant in Kiel with an appointment.

Do I need a driving license / Can I drive without a helmet?

No, and yes! In the City version (up to 20 km/h), anyone 15 years or older can drive the Scuddy without a helmet after getting a "motor scooter test certification". People born before 1 April 1965 are an exception to this rule – they may drive the scuddy City even without a driving licence or test certification.
A helmet and driving licence requirement (Class AM) applies only starting with the Sport version (up to 35 km/h) – otherwise, anyone with a automobile driving licence can simply get on and go!

Who can drive scuddy? Should I drive scuddy sitting down or standing? Is scuddy also suitable as a walking aid for people with a handicap?

In principle, the rule is: If you can ride a bicycle or if you've even ever stood on a pedal-scooter, you will have no problems going forward on the Scuddy! Driving while seated allows comfortable, simple, safe operation. If you stand, you will get to know the new driving feeling more intensively and you'll love the carving behaviour on weight shifts. The degrees of freedom are like those of a bicycle – so when you stop, you need to put a foot down to the ground for stability. As a result, Scuddy is only partly suitable for the transport of people with handicaps.

How do I care for the battery?

The Scuddy battery is one of the most modern lithium-based batteries. To keep it happy, you need to follow a few important rules:

  • Never allow Scuddy to stand with an empty battery
  • Only use the original charger
  • Never leave the charger connected for longer than 48 hours
  • If possible, store and charge the battery under room temperature conditions
  • If the vehicle is standing for a long time, open the toggle fastener to turn the Scuddy off completely. This also deactivates the RFID receiver so no stand-by current is required.
Where can I dispose of parts / the battery?

Under no circumstances should you dispose of the battery with household waste! Please send it back to us! The batteries are recycled. This is the only way to work sustainably with the raw materials and to reduce emissions with electromobility. The other parts are not hazardous to the environment and can also be recycled by us or by a vehicle recycler.

How, when and where should I have service carried out?

Scuddy has few wearing parts, but the basic ones like brake liners, toothed belts, tyres, etc. should be replaced or repaired directly by scuddy GmbH & Co. KG on site or by a certified partner. It is best to package Scuddy and send it to Kiel – we will be happy to organise the return shipping. An on-site visit is of course possible during working hours with an appointment.

How can I use scuddy to ensure my mobility?

We offer a mobility guarantee with your purchase. In case of damage, just tell us and bring or send the defective scuddy to us. We'll send out a replacement immediately, and you can send it back to us after we fix your own scuddy.

How can I teach in new keys?

To do this, you will need the master key included. You can use any frequency-compatible (125kHz) RFID key, whether in credit card format, key chain, adhesive sticker, etc. and teach it to Scuddy in just a few simple steps. Please see the section in the operating manual for a more detailed description.

Can I use any tyres?

NO. Scuddy is a vehicle with European road approval. The applicable regulations include safety tests that are marked with a test approval certification. Only these tyres are approved for road traffic. Besides, we have already tested a wide variety of tyres – so it is always best to use the original tyres.

My Scuddy doesn't work any more – what do I do?
  • The most common cause is forgetting the toggle release on the swing arm. This couples/decouples the swing arm from the frame when converting between kickstand mode and trolley mode. If it is not properly locked, the emergency stop is activated and electrical power shut off.
    Simply check it and lock it if necessary
  • If the battery display is flashing, the discharge emergency stop has triggered. This prevents excessive discharging from harming the battery and turns the motor off. Replace or charge the battery. If the battery display is flashing, the discharge protection mode is activated (the last 8% of power is being used). This mode only allows power in ECO mode – charge as soon as possible*
  • If Scuddy doesn't react to the RFID key, either the battery is empty (see above) or the power supply cord from the vehicle to the battery is not completely engaged.
How can I optimise range?

In principle, economic driving follows the same rules as for any other vehicle. If you brake less, accelerate slowly and keep the speed as low and constant as possible, you will have a longer range. However, Scuddy has another option for mastering range with as little energy used as possible: The regeneration brakes / energy recovery! You can control it continuously with nearly no force using your thumb on the left side of the handlebar. It feeds the majority of the brake energy back into the battery.

What is the difference between a Pedelec/e-bike and Scuddy?

The greatest differences are obvious at the first glance. The e-bike has pedals, two wheels ... and is usually not foldable. E-bikes in Germany that support up to 25km/h electrically with max. 250W and can be ridden without an insurance certificate only qualify for this status due to the pedal support.
Scuddy is in the motor scooter (generally 25km/h) or moped (generally 45km/h) category. These require an insurance certificate and may move purely on motor power. Note also the difference in power.

  • E-bikes up to 25km/h generally have 250W.
  • The Scuddy Sport has 1500W
Do I need to pay yearly tax or inspections?

NO. There is only an insurance requirement for use in public traffic. Scuddy doesn't need inspections. However, please check the safety-relevant parts listed in the manual regularly. If you find a defect, under no circumstances should you continue driving your Scuddy.

How heavy can the driver be?

The limit here is 100kg for the driver and luggage. However, after consultation will can also approve up to 125kg without problems.

How much load can Scuddy handle in trolley mode?

The limit is 50kg in this case.

Can I charge Scuddy with any charger?

NO. Unfortunately, the charger market is very unreliable, and the different battery chemistries make an overview even more difficult. To ensure safe charging and long battery life, the standard charger included or the optionally available quick charger or 12/24V charger must be used.

How much load can the KlickFix holder withstand?

The total load (basket/bag/etc. and contents) should not exceed 5kg.

Can I upgrade the 20km/h version to a 35km/h version?

NO, unfortunately not. The chassis number specifies the variant.

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Telefonnummern & Sprechzeiten

Beratung & VERKAUF:
(+49) 0 431 6666 85 42
Mo - Fr 9:00-17:00

Servicehotline scuddy PREMIUM:
(+49) 0 431 7 85 86 111
Mo - Fr 9:00-17:00

Servicehotline scuddy SlimV3:
(+49) 0 431 7 85 86 112
Mo - Do 7:00-17:00 | Fr 7:00-15:00